Contact
How to reach us about an order, a licence, or anything else.
Support email
The monitored address for order, download and licence queries, plus the target first-response time. Must be a real inbox someone reads — Paddle requires reachable seller support, and buyers will use this address before raising a chargeback.
Billing and refunds
Where to send billing questions. If refunds go through Paddle, say what buyers should send us versus what Paddle handles directly, so they are not bounced between the two.
Business address
The registered trading address. Most consumer-protection regimes require a commercial site to publish a geographic address, not just an email.
Privacy and data requests
Where to send data access or deletion requests. Should match the address given in the Privacy Policy.
Response times
Operating hours, time zone, and expected turnaround — set to something actually achievable rather than aspirational.
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